Privacy policy

Who we are

This policy explains how Group Tactical Security Sdn. Bhd. (1371793-V) (“GTAC”, “we”, “us”) collects, uses and protects personal data when you use this website or contact us by email, phone or WhatsApp. We process personal data in line with the Personal Data Protection Act 2010 (PDPA), as amended in 2024.

Personal data we collect

• Enquiries and quotations: your name, company or property name, email address, phone number, the type and location of your site, your guarding requirements and your message.
• Job applications: your name, phone number, email address, the position you apply for, whether you hold a CSG certificate, where you live and your experience.
• Messages: what you send us by email or WhatsApp, with your phone number or email address.
• Technical data: your IP address, browser and the pages you visit, recorded by our hosting provider for security and, only if you agree, by analytics cookies (see our cookie policy).

Please do not send identity card or passport numbers, health information or other sensitive personal data through our forms or WhatsApp. If we need documents for a job application, we will ask for them separately.

Why we use it

• To reply to your enquiry, assess your site and prepare a quotation.
• To plan, provide and manage our guarding services under a contract with you or your organisation.
• To assess job applications and contact applicants.
• To operate, secure and improve this website.
• To meet our legal obligations, including those under our private agency licence and applicable laws.

We use your personal data only for these purposes or purposes directly related to them. We do not sell personal data, and we do not use it for marketing unless you have agreed to it.

Who we share it with

• Service providers who run our website, email, forms and messaging (such as our hosting provider and WhatsApp, a service of Meta), only as needed to provide their service to us.
• Our professional advisers, such as accountants and lawyers.
• Government authorities, regulators or the police when the law requires it.

Some of these providers store data outside Malaysia. When personal data is transferred abroad, we take steps to make sure it is protected to a standard comparable to the PDPA.

How long we keep it

We keep personal data only as long as we need it for the purposes above or as the law requires. Enquiries that do not lead to a contract are deleted within 24 months, and job applications within 12 months, unless you ask us to keep them longer. Client records are kept for the length of the contract and as long afterwards as the law requires.

How we protect it

We use reasonable technical and organisational measures to protect personal data from loss, misuse and unauthorised access, including an encrypted (HTTPS) website, restricted access to enquiries and applications, and secure service providers.

Your rights

Under the PDPA you may ask to access the personal data we hold about you, ask us to correct it, withdraw your consent, ask us to limit how we use it and, where the PDPA provides it, ask us to transfer it to another organisation. To make a request, email us at gtac@grouptacticalsecurity.com. We will reply within the time the PDPA allows (21 days for access and correction requests) and may charge a fee where the law permits. If you withdraw consent, we may no longer be able to reply to your enquiry or consider your application.

Data breaches

If a personal data breach is likely to cause significant harm, we will notify the Personal Data Protection Commissioner and the people affected, as the PDPA requires.

Cookies

Our cookie policy explains which cookies this website uses and how you can control them.

Language

This policy is available in English and Bahasa Malaysia.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Questions about this policy or your personal data: email gtac@grouptacticalsecurity.com, phone 03 8912 1277 (Monday to Friday, 9am to 6pm), or write to Group Tactical Security Sdn. Bhd., C-01-18, Jalan Gerbang Wawasan 1, Bangi Gateway, Seksyen 15, 43650 Bandar Baru Bangi, Selangor.